FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a minimum order quantity?

For first trial ordrer No MOQ needed. Fur ongoing order to reselling we have MOQ 100.  Also t the price is negotiable with quantity.

Can you OEM or ODM?

Yes, we have strong and innovated RD team. The products can be  customized according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 1 day. For mass production, the lead time is around 7 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale service support. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal.

What is the product  warranty  ?

1 year for all Macverin's products line since the date of shipment invoice.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge. Also we offer all available carriers for your options.

How about the shipping fees?

Please contact us to get more information of Packing and let us know your preferrence of shippment way. Best offer will be sent to you ASAP.

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